Guide - Talk about the results
It is important to be aware from the start that TeamEQ is not just about continually gathering feedback from the members of an organization, but rather a platform designed to feed back on itself.
To keep this process permanently active and be able to count on the participation of the collaborators, it is important that they feel part of it and are aware of the decisions and changes that are being carried out in their organization.
A good way of actively involving the employees is by sharing with them the TeamEQ results. Even though many of them will have access to these results, speaking to them regularly or sharing data by e-mail or on the Team Wall will give the platform and the TeamEQ process more visibility on a day-to-day basis.
When sharing results with the users, there are several factors that need to be taken into consideration:
1. Why share the results?
Sharing the results with the team members makes them feel that they are an intrinsic part of everything that happens and the decisions that are taken. Moreover, it shows that the company has nothing to hide, even when the results are not the desired ones.
By speaking publicly about the results, despite the fact that some users already have direct access to them, makes TeamEQ present in the group dynamics and will help, indirectly to encourage people to continue taking part in TeamBeats.
The benefits that a company gains from being a transparent organization are widely discussed, but do not address a very simple but important fact: not everyone needs to know everything. Therefore, before sharing data, it is important to define exactly how much you want to share.
For example: The Team Mates do not have access to the eNPS, while the Team Leaders have a section that shows all of the data related to this indicator. As Team Leader, you might decide to share with your collaborators the team and the company’s global eNPS scores; you might also add in the percentage of Promoters, Passives and Detractors; or you might decide to share all of the available data related to the eNPS.
3. Communication channels
Whilst sharing the results is important, the way in which they are shared with collaborators is almost equally so.
If the platform is being used as a means of interaction, the Team Wall is the best place for this. However, there are multiple options for making data visible to all the members, for example:
- Sending an e-mail to every group member
- In a team meeting, which also would mean reflecting and exchanging feelings on the subject.
- Hanging up a poster in a communal area of the office.
The more entertaining the way this information is relayed the bigger the impact this communication will have on the users
4. Who relays the results
How a spokesperson is chosen is determined by the results want to be shared. The Team Leader is the best choice for presenting team data to collaborators because he/she will be able to speak with some authority about them.
If it about offering a more global vision of the company, then the Project Leader is the most suitable person for this role. He/she will be able to disclose information using eNPS data from the entire organization and comparative data from the different teams within it.
5. How often are the results shared?
How often results are shared is conditioned by how much information one wants to share and what kind of conversations need to be initiated. Different communication methods can be combined with different time frames. For example: a poster could be hung up on a weekly basis in the office indicating which team has improved and which one is doing less well and by having a chat once a month about the results in team meetings.